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privacy policy


The following privacy and cookies policy sets out how we use data relating to you and applies to all use of your personal information by Tonotopic Record Company Limited, a company registered in England and Wales under company number 09870228 and with our registered offices at 4 Capricorn Centre, Cranes Farm Road, Basildon, Essex, United Kingdom, SS14 3JJ (“we”, “us” or “our”). This privacy policy forms a part of and should be read in conjunction with our terms of use, which can be found on our website.

This privacy and cookies policy (together with the documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us through our Websites and  (we refer to both sites together in this privacy and cookies policy as the “Website”), will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy does not apply to practices of companies that we do not own or control.

We will only collect and process information about you in accordance with this privacy and cookies policy. By using the Website and/or submitting any personal information to us, you consent to such processing.

If you have any concerns over privacy, or this privacy and cookies policy contact us at  This policy was last updated on 25 May 2018.


1. About the Website and this Privacy/Cookies policy

The Website allows users to browse and purchase our products. Our Terms and Conditions apply to purchases made through our Website.

2. Data we may collect


We may ask you for, or you may submit, certain personal and non-personal information and data to us through the Website when you use the Website. This includes:

  • your name and address;

  • your e-mail address;

  • your phone number;

  • any other content you submit to us via the Website (collectively, “Your Content”), such as comments, enquiries, marketing preferences and referral details, and other information concerning your use of the Website; and


We also automatically collect information about your use of our Website. This can include how a user has engaged with the Website. Such information is anonymous.


We may also collect and process your browsing and log data collected by Google Analytics cookies and other technical means that we may employ to recognise your device when you visit the Website.


3. Uses of data

All information we hold will be kept securely in accordance with an internal security policy and may be used as follows:

  • Name and address in order to correctly bill you for products purchased.

  • e-mail address: to email you with information pertaining to your purchase.

  • phone number: to contact you about matters requiring your urgent attention, to verify your identity or to inform you about any problems relating to your purchase.

  • Your Content: music and other materials you supply to us directly such as bio’s and photographs will be securely store and not shared with any third party.

Information submitted to us via the Website may also be used to:

  • enable our compliance with applicable laws and regulations;

  • enable your use of the Website;

  • provide you with up to date, efficient and reliable services;

  • monitor the use of the Website; and

  • generally run and improve the Website.


 Google Analytics and advertising cookies and anonymous identifiers may be used to conduct analytics on your visit to the Website, including by recording and analysing user behaviour, location, audience, demographic and interest data.  This information may be used in order to enable remarketing to you and may be shared with Google.

We might collect sensitive information about you but we will never collect sensitive information about you without your explicit consent.


4. Management of data

We will only use information collected about you in accordance with applicable data protection laws.

For the purpose of GDPR 2018, the data controller is Tonotopic Record Company Limited, a company registered in England and Wales under company number 09870228 and with our registered offices at 4 Capricorn Centre, Cranes Farm Road, Basildon, Essex, United Kingdom, SS14 3JJ.

By submitting your information you agree to our use of the data as described in this Privacy Policy. This includes transferring your data to, and storing it at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or our suppliers. These staff or suppliers may be engaged in the processing of your orders, payment details and the provision of support services.

If you believe we have information about you that you do not want us to have or that you think is incorrect, please contact us at and we shall correct or remove the data as you request as soon as and insofar as is reasonably practicable. You may request a copy of the information we have about you.

We use reasonable efforts to protect your personal data. However, the Internet is an insecure medium and any transmission of personal data to us via our Website is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

When you get in contact with us (for example by email or via a form on the Website) we will keep records of what is communicated.  This is to ensure we have a record of our discussion for future reference and so we can improve the Website.

We may anonymise information about you (so that you cannot be identified from it by third parties) and provide that information to third parties for the purposes of marketing analysis or to market the Website.


5. Cookies, Beacons and Tracking

Our Website uses ‘cookies’ and similar technologies. Cookies are small text files that are placed on your computer and mobile device by software that you install. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies may also be stored in your internet browser by or on behalf of third parties, such as Google or providers of advertising services.

We use cookies/beacons in order to:

  • learn about how the Website is being used and which types of individuals are using it;

  • record and report user behaviour, location, audience, demographic and interest data;

  • record which other websites and/or platforms have referred users to the Website;

  • optimise and improve the Website and improve our services;

  • make it easier for you to fill in forms via the Website;

  • enable the Website to remember your preferences; and

  • provide you with relevant advertising.


We use analytics to collect and store anonymous statistical data about our users’ use of the Website. Some of the cookies we use are essential for parts of the Website to operate and have already been set. You may delete and block all cookies, but parts of the Website may not work properly.

We may also collect information about your computer, mobile phone (or other portable or static device used to access the Website) and your visit to the Website, including where available your IP address, operating system, login, device name, screen name and browser type, for system administration and to report aggregate information to our partners and if necessary our advertisers.

We may use other technologies such as pixel tags, clear GIFs and web beacons on the Website.

For more information about cookies, please visit  If you do not wish for us to use cookies when you use the Website, please adjust your Internet browser settings to decline cookies (your computer’s help file should tell you how to do this).  If you choose to decline cookies, some parts of the Website may not work properly. By using the Website, you agree to our use of cookies as described above.

If you want to learn about how to opt out of Google’s use of cookies, please visit or your Google Ads Settings ( The Google Analytics terms of service can be accessed here:


6. Marketing and e-mail communication

We might, with consent, send you marketing emails about products or services which are similar to or related to those available via our Website, or contact you by email with information about updates to the Website. We will not send you any other marketing emails or pass your information on to third parties unless you give your consent or you have given it already.

We give you a choice of whether or not you want us or other companies to contact you about future offers, events, products and services you may be interested in.


7. Disclosure of your information

We might, with consent, disclose personal information about you to other members of the Tonotopic Records team or to trusted third parties, (both inside and outside the European Economic Area):

  • for marketing purposes to e.g. Mailchimp, based in the USA, so we might use their email services to keep you up to date with news about our products and services; and/or;

  • to our payment processors, Wix, PayPal or Sagepay, to enable them to process your payments.

Your personal information may also be disclosed:

  • if we buy or sell any businesses or assets; or

  • with a view to preventing fraud or reducing credit risk; or

  • if we are obliged to do so to comply with law, regulations or a court order; or if it is necessary to enforce any other agreements to which we are a party; or if it is necessary to protect our rights, property or the safety of our customers or users.

If we share your personal information with other companies, those companies may contact you by email and they may be based inside or outside of the EEA.


8. Data retention

We will only hold data about you for as long as necessary, bearing in mind the purpose for which that data was collected.


9. General

If you follow a link from the Website to any third party websites, or use social media sharing buttons included on the Website, you should be aware that those websites and social networks may have their own privacy policies.  We do not accept any responsibility or liability for those websites.  Please check the policies of any third party websites before submitting any personal data to those websites.

We may make changes to this privacy and cookies policy in the future, which will be posted on this page.  You should check this page from time to time to ensure you are aware of any changes.  Where appropriate we may notify you of changes by email.

You may request deletion of your information by sending an e-mail to

All questions, comments or enquiries should be directed to us.  We will try to respond to you within 48 hours.


10. Contact us

Tonotopic Records

4 Capricorn Centre, Cranes Farm Road, Basildon, Essex, United Kingdom, SS14 3JJ

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